Thanks for getting back to us, @Vinpaunan. I'm grateful for the screenshot you've provided. Rest assured, I'm here to guide you through additional troubleshooting steps so you can customise your sales receipts in the QuickBooks Online (QBO) mobile app.
In QBO, caches store temporary data to improve app performance and user experience. However, these may lead to various mobile app issues when they become outdated or corrupted.
With that in mind, there are several actions you can take to alleviate these issues and start anew with fresh cache data. Before doing so, make sure that you're using a compatible version of the app.
Here are some quick steps to fix most app-related issues:
- Switch the Wi-Fi data connection on your device to 4G (varies by device).
- Close and restart the app.
- Clear the app's data.
- Power down and restart your device.
- Uninstall and reinstall the app.
Additionally, I'm providing an article containing more in-depth information about the new release for estimates and invoice layout: See what’s new with estimates and invoices in QuickBooks Online.
Your satisfaction is our success. Please don't hesitate to visit us in the Community whenever you encounter any bumps along the way when customising your sales receipts. We're only a few clicks away.
