Thanks for joining the conversation, @Wilbur79. It's good to know that you've done a fresh sign-up to isolate the issue.
I replicated your concern to double-check if the option to toggle on or off is there, and I was able to do so.
Since the same thing happens to you, I recommend using a different browser or a private window to access your account if you haven't done it yet. This way, we'll be able to check if it's a browser and cache-related issue. You can utilize the keyboard shortcuts shared by my peer Angelyn_T above to access a private window or an incognito.
After that, please try to inactivate the group tax again. If you now have the button to do so, then go back to your regular browser and clear the cache to fix the unexpected behavior in the product. Otherwise, use other supported web engines to learn what computer and browser are needed for the best experience when using QuickBooks.
If the issue still persists, then it's best to contact our QuickBooks Online support team. They have the necessary tools to pull up your account securely and be able to provide you with the necessary support and guidance to address the issue.
Moreover, here's an article you can use in the future to learn how to record, adjust and delete sales tax payments in the tax centre: Manage sales tax payments in QuickBooks Online.
Please keep us posted on how the phone call goes. We want to ensure that this is taken care of. Keep safe.
