Thank you for getting back, yasiraliw.
Based on your screenshot, I can see that you don't have the option to inactivate the tax from the Action column. Let me share additional troubleshooting steps to isolate the issue.
Unexpected results or behavior while working with QuickBooks like this can be affected by the browser's cache. For now, I suggest opening your account through a private window to narrow down the result.
Here are the keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works, clear the cache of your main browser to remove browser history. You can also use another supported browser as an alternative.
However, if you're getting the same result, I recommend reaching out to our Support Team for further assistance. This way, a live representative can look into your account securely and help you with inactivating your group tax.
- Open this link: https://quickbooks.intuit.com/learn-support/en-global/contact.
- Enter your concern, then Continue.
- Choose a way to connect with support.
Let me know if you have other taxes concerns. I'll be here to help. Have a great day!
