Hi there, @ibd.
QuickBooks Online uses default accounts such as Suspense Account to record the purchased and collected sales tax. This is created when you set up sales tax and reports the sales tax for every transaction.
To answer you're first question, the VAT being collected are posted in the liability account while the sales tax payment is posted to the suspense account. To check if the payment applied offset the sales tax, you can go to the Sales Tax Payable account.
For your second question, the payment will be posted by default in the Sales Tax Suspense liability account. For the third question, you can move the payment by creating a journal entry. Currently, the option to change the posting account manually is unavailable. You may refer to the following article for the steps. Also, I suggest you consult your accountant if you're not sure what account to use: Create a journal entry in QuickBooks Online.
Meanwhile, we have a new Support System via messaging or callback request. This is the reason we're unable to provide an exact phone number. For you to speak with a representative, I suggest requesting for a callback by following these steps:
- Click the ? Help icon, and then select Contact us.
- Enter Multi-Currency as your keyword.
- Click Let's talk.
- Choose either Get a callback or Message an agent.
- Enter the necessary details to successfully contact them.
For additional reference, you can read these articles to know more about VAT setup:
Please know that you can always get back to this post if you have any other questions. We're always here to help.
