Thanks for swinging by our drop-in event, @JFAllen93.
Congrats on the new QuickBooks, and welcome to the family!
There are a couple of different ways we can handle this one. The first way would be to create a credit memo and apply it to the invoice. The other way would be to apply the deposit as a partial payment, leaving the invoice status as Partial instead of Paid. I've included some steps for both scenarios below.
To create a credit memo:
- Click on the +New button.
- Choose Credit Memo.
- In the Customer dropdown, select the customer's name.
- Enter the credit memo details.
To apply the credit memo to the invoice:
- Click on the + New.
- Hit Receive payment.
- In the Customer dropdown, select the customer.
- In the Outstanding Transactions section, tap on the open invoice you want to apply the credit memo to.
- In the Credits section, choose the credit memos you wish to apply.
- For the open invoice in the Payment column, enter how much of the credit you want to apply.
- Leave the Payment method, Reference no, Deposit to, and Amount received fields blank.
- Fill out the rest of the form, including the Payment date.
- Make sure the total is correct after applying the credit memo.
- When you're done, select Save and close.
Check out Create and apply credit memos in QuickBooks Online for additional details about this process.
If you wish to add a partial payment, here's how you can do that:
- Click the +New icon.
- Choose Receive Payment.
- Enter the customer's name.
- Select the invoice by putting a checkmark.
- On the Payment column, enter the partial payment amount.
- Click Save and close.
That's all there is to it. The invoice status will automatically change to Partial after following the steps above. To get more in-depth information about invoice payments, check out Record customer payment in QuickBooks Online.
Please keep in mind it's always best to discuss these matters with your accountant before making any changes to your account. If you don't have an accountant, you can find one here in our Resource Center.
Don't hesitate to let me know if you have any follow-up questions or concerns!
