Thanks for getting back to me, @jscco.
I understand it can be quite a process to get in touch, especially this time of year. I want to make sure you get help as soon as possible.
I can't connect you directly to our Tier 2 team, but we can make sure to stay in touch here to ensure you get the help you need. If you speak with support and do not get the resolution you need, let me know, and I'll continue to help in any way that I can!
