MonicaM3
Moderator

Talk about your business

Thanks for the additional info @CMP5330 .

 

I see you mention each campus has a main account. Based on the behavior of the invoices it sounds like they've been marked as sub-accounts. Can we double-check that setting?

From the Sales tab, select Customers.

Click on one of the campuses that are showing up incorrectly.

Next, Edit, and see if the "Is a sub-customer" field is selected. If so, that's the issue.

 

CEDB7D36-7DE2-49E4-A59F-C2556D9C1C81.png

 

If the sub-customer field isn't selected, let me know and I'll continue to dive in.

Thanks!