Ordered a custom seat for my harley, expensive to say the least.
There were problems with fitment so I called the company. They shipped that seat back and forth to me several times, each time on their dime, until I was satisfied.
When I called to tell them how much I appreciated the customer service, the owner (I had moved up the chain to the owner by then) he said something that has been with me ever since.
Customer service is easy when it is a normal event, it is how you handle the exceptional that will make the difference long term, even though you will never buy another seat from us (lifetime warranty), you deserve our best.
Needless to say over the years I have recommended them on every forum I am on.
