Categorising your receipts is important to keep your record accurate, Coach Kofi.
Since none of the troubleshooting steps you've performed fixes the issue, I recommend contacting our Live QuickBooks Support Team. They are equipped with tools to help them conduct further research in a secure environment and create a ticket if necessary.
Here's how:
- Go to Help and select the Assistant tab.
- Type in Speak to a human.
- Click the Contact a human button.
- Choose Live Chat/ Call me back.
- Enter your concern in the What can we help you with? field.
- Select Chat with us to start a conversation with our live representative.
You can also directly contact our Live QuickBooks Support Team using this phone number: 0808 234 5337. To ensure you'll be assisted on time, please see our support hours.
In the meantime, I suggest categorising the receipts using supported web browsers. Here's how you can do it:
- Login to your QuickBooks Online account.
- Go to Transactions, then select Receipts.
- In the For review tab, you can review your uploaded receipts and bills. QuickBooks lets you know if it finds existing transactions in your books that match your uploaded receipts or bills.
- Check the labels in the Action column to find out what steps you need to take next.
Additionally, please continue manually associating the receipts with the bank entries. To become more familiar with managing receipts, refer to this article: Categorise online bank transactions in QuickBooks Online.
Furthermore, check out these resources to review and secure the accuracy of your books moving forward: Reconcile an account in QuickBooks Online.
Feel free to ask if you have more questions about categorising transactions. We're here to help and will gladly provide assistance whenever you need it.
