Hi Charmaine4,
I appreciate you joining us here. When you need to reconnect your bank and credit card accounts, it's important to ensure that your bank credentials match with the ones you've entered in QuickBooks Online. If there's been a recent change in your password on your bank's website, you'll also need to update it in QuickBooks. Here's how;
1. Open Transactions, then Banking from the left menu
2. Select the blue tile for the bank account
3. Click the Edit ✎, then select Edit sign-in info
4. Enter your updated credentials
5. Hit Save and connect.
In addition,
You can follow this link to review the QuickBooks Online bank feed status.
If you require additional assistance, please don't hesitate to call our Customer Care team. They will be able to work with you in real time and review your situation in more depth.
If any other questions come to mind, feel free to reach out. We're here to help!
