Hi Everybody,
I read somewhere that somebody had matches enter as expenses and I can't find it now. The response was that this wasn't a known issue. I was on the phone with somebody for four hours and they told me that I had duplicate entries but the only issue is that some transactions aren't downloading. Not being super savvy with this program I automatically assume its my fault. Yesterday I worked 14 hours trying to fix my register (which I was advised to do, and I'm sure I didn't do it right without extra guidance.
I now fixed my register so that it exactly matches every piece of paper I have, but now of course the leftover things create discrepancies, which I have no idea how to fix. Definitely some of this is my fault. I'm aware of three mistakes I made with small deposits, but not to the tune of what I have now. There was a definite issue with expenses vs bills etc. My year end is today and I'm so stressed out.
The reason we are on quickbooks is because we are a small operation that can't afford to pay for an accountant on a regular basis. we have very simple transactions, no credit cards we basically write cheques. It should have been easy. I understand the expensive version of quickbooks has backup and restore? Why wouldn't this be a basic feature especially for the basic users (that would have fixed this entire problem and then some. I feel like if I call back that I won't get the help i need because I've only made it worse. My auditor is going to hate me and I'm so nervous a bout failing at that. Now I can't even connect to TD at all, but maybe that's a good thing if the things I did change then become duplicates?
Sorry I sound like a wingnut... I'm just that exhausted and frustrated.
