United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
GeoffMohr
Level 1
posted
‎November 02, 2023 12:43 AM
last updated ‎November 02, 2023 12:43 AM

My QuickBooks says FNB under maintenance. It cannot connect. Does anyone know if it's an error?

 
Reply
5 Comments 5
Anonymous
Not applicable
‎November 02, 2023 02:31 AM

My QuickBooks says FNB under maintenance. It cannot connect. Does anyone know if it's an error?

Hi there, @GeoffMohr.

 

Currently, we have an ongoing investigation about customers experiencing problems connecting their First National Bank (FNB) account. I understand the inconvenience it has caused to everyone, as we value your time in managing your bank feeds.

 

Our engineers are currently working on this to sort it out as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

 

Moreover, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-94788.

 

To reach them, you can follow the steps below:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
  4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
  5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

 

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: How and when can I contact QuickBooks Online support?

 

In the meantime, we can manage and get those transactions into your bank feeds by manually uploading them using a CSV file. Here’s how:

 

  1. From the left menu, click the Transactions menu and then choose Bank Transactions.
  2. On the Banking page, tap the dropdown arrow beside the Link account button.
  3. From there, select Upload from file.
  4. Click the select files option to upload your file.
  5. Finish this by following the on-screen instructions.

 

I also added this article for complete guidelines for uploading bank transactions: Manually upload transactions into QuickBooks Online

 

Furthermore, I have a bundle of articles you can refer to when categorizing your transactions and reconciling your account. Doing so will put your transactions in the correct category and avoid any discrepancies in your books:

 

 

Our team is always available whenever you need our assistance in managing bank accounts. We appreciate your patience while we’re working on this one. Stay safe!

Reply
JT Design
Level 1
‎January 04, 2024 01:45 AM

My QuickBooks says FNB under maintenance. It cannot connect. Does anyone know if it's an error?

Has anyone figured out this issue? It has been more than a month since my account has stopped syncing. Why am I paying for QuickBooks if I have to do everything manually?

Reply
Erika_K
QuickBooks Team
QuickBooks Team
‎January 04, 2024 02:49 AM

My QuickBooks says FNB under maintenance. It cannot connect. Does anyone know if it's an error?

Let me share some updates about the status of the investigation, @JT Design. 

 

Upon checking, the investigation regarding the connectivity issues with First National Bank (FNC) has been resolved. However, I recommend you contact our support team if you still experience the same error. This way, they can further look into this.  

 

Here's how: 

 

  1. In your QuickBooks Online company, select (?) Help.
  2. Choose either tab to get started:
  • Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still chat to a human. 
  • Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Choose a way to connect with us:
    • Start a chat with a QuickBooks support expert online.

 

To determine their availability, check out their support hours. 

 

Meanwhile, we can upload your transactions via a CSV file. We can follow my colleague's instructions to accomplish this task. 

 

Furthermore, check out this article to know how to categorise transactions from your bank automatically: Set up bank rules to categorise online banking transactions in QuickBooks Online.  

 

I'm still all ears if you have further queries about bank connectivity issues. Take care! 

Reply
Tilting8520
Level 1
2 weeks ago

My QuickBooks says FNB under maintenance. It cannot connect. Does anyone know if it's an error?

Good day, 

 

Please assist. I cant link my ban account. What is the problem? So fustrated that i want to cancel my quickbooks as i cant struggle like this

Reply
Bryan_M
QuickBooks Team
QuickBooks Team
2 weeks ago

My QuickBooks says FNB under maintenance. It cannot connect. Does anyone know if it's an error?

Good day as well, @Tilting8520. I understand how it is challenging to perform your banking tasks, especially when you cannot connect your bank account with QuickBooks Online (QBO). I am here to assist you in making sure you can link your financial institution to our software.

 

Since you posted in the connection issue thread of First National Bank (FNB), I consider that this is also the institution you want to link in QBO. 

 

There are several reasons why you are unable to connect it to QuickBooks. I will jot down a point below:

 

  • Incorrect login credentials when trying to link the bank account.
  • The bank's URL you are using is not updated, or they have changed their name.
  • There is a maintenance issue with your bank in relation to linking it to any financial software.

 

If you have used the correct credentials, you can proceed with logging in to your online banking account and check some notifications about connection maintenance. If you see one, your bank will give you instructions about what you can do to connect your bank to QBO. If you didn't see notifications on your bank's website and still see the error, even after refreshing your browser, reach out to your financial institution's support. 

 

In the meantime, you can manually upload your bank transactions in QBO so you can still continue your tasks without delay. Here's how:

 

  1. Go to the Transactions tab and select Bank Transactions.
  2. Choose an account tile where you want to upload them.
  3. From the Link account dropdown, select Upload from file.
    Bnaking.png
  4. Place the file you downloaded from your bank in the provided field, and make sure it is in the acceptable format in QuickBooks. You can check it in this article: Manually upload transactions into QuickBooks Online.
  5. Click Continue and follow the on-screen steps.
    banking 2.png

 

After that, once you have confirmed that there is no issue on your bank's end, you can contact our live support team to assist you in navigating the root cause of this and direct you to the correct resolution. 

 

The essentiality of connecting your bank to QBO is helpful, especially for automation and convenience in placing your entries in the software. You can always leave a comment below if you have additional questions. 

Reply