United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
chris178
Level 1
posted
‎May 11, 2020 01:29 AM
last updated ‎May 11, 2020 1:29 AM

I'm getting an error when entering a client's mobile number (in the new client setup section). I have used the standard format +27 xxxxxxxxx. Any ideas

 
Reply
1 Comment 1
Charies_M
Moderator
Moderator
‎May 11, 2020 03:07 AM

I'm getting an error when entering a client's mobile number (in the new client setup section). I have used the standard format +27 xxxxxxxxx. Any ideas

Thanks for making your way here, chris178.

 

Before we start with the troubleshooting, would you mind telling more about the specific error code or the exact error message you're getting? This will help me verify if there is an ongoing issue.

 

For now, we can try some basic troubleshooting to determine if this isn't a browser related issue. Let's start by using a private browser when updating your credit card information.

 

Here are the following keyboard shortcuts for your reference:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

If it works in a private browser, try to log out and log back in to your regular browser and clear the cache. This can help optimize the performance of your browser so you can start fresh. Otherwise, you may consider using other supported browser.

 

If you have other questions or need further assistance, please know that I am here for you. Update this thread or start a new post in the forum. Have a nice day!

Reply