Invoice goes to Junk any solution ?

There are few a reasons why your invoice ends up in the junk folder, @Vishal1. I'll share some of them as I provide a workaround for you.

The email domain of your customer is likely restricting @intuit.com, which is why some emails from QuickBooks Online were flagged as spam. In this case, you'll want to advise them to select This is not spam or Not Junk when they find your email in their spam folder.

Additionally, you'll want to inform them to add quickbooks@notification.intuit.com to their contacts or send a sample email to do not reply@intuit.com. This makes it easier for their email provider to identify the @intuit domain as a reputable website.

Feel free to read these resources to learn more about QuickBooks Online email server hostnames and IP addresses:

• Receive important email messages from Intuit
• What to do if invited users did not receive your email invitation in QuickBooks Online

I’ve added this reference to help you personalize and add specific data to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Once everything is settled, feel free to read this guide about receiving invoice payments in the program: Record invoice payments in QuickBooks Online.

Drop a post anytime if you still have questions or concerns with invoices or about the program feature. I'm always here for you. Stay safe.

Wow, I am amazed about this 'blame' the customer response! We have just started sending out invoices and they immediately go to junk!?! What Intuit? How is it possible we can set up marketing campaigns and have all authorised mail senders included in our SPF records but Intuit cannot guide or provide a decent solution that will allow their clients to send invoices in the knowledge that they will arrive?

Please advise what DNS config we should use that will allow us to send invoices without them going to junk?

At present I have added "include:e.notification.intuit.com" as this appears to be the sender, however, there is only a hand full of servers behind this so are there others? Perhaps we could have a list of IP addresses so we don't surpass the max to lookup limit?

Thanks

I understand the convenience of working your invoice emails without any issues, lostdutchman. Let me help you configure your server to accept QuickBooks Online mail server hostnames and IP addresses.

Many email servers won't accept messages from IP addresses that don't have reverse DNS records that correspond to the domain name that the server claims to represent. This is an anti-spam strategy that stops spammers from posing as well-known domains.

Since this requires technicalities on your end, it is best to work with an IT professional to help configure and accept QuickBooks Online mail server hostnames and IP addresses to allow invoice emails to transit via your mail servers. Thus, you can follow Solution 3: Configure server to accept QuickBooks Online mail server hostnames and IP addresses outlined in this article: Troubleshoot if customers aren't receiving emails from QuickBooks Online.

Moreover, I've included this reference to help you add specific customizations and achieve professional-looking sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

We're here to back you up in this forum if you require additional assistance managing sales transactions. Please let us know in the comments below. Stay safe!

Thanks @FateCandylaneT , unfortunately we do not have such control over the mail severs as these are Microsoft 365 servers, we do not operate our own mail servers, I don't think many people do that, particularly in this segment of customers.

So all we have is the SFP record on the DNS we can set, it works absolutely fine for all other mail services such as MailChimp, SendGrid etc.

Your list of servers is a lot longer than the 5 servers when you look at the include:e.notification.intuit.com

Do you have a full list of all your mail server IP addresses so we can add them to the SPF record and hope the issue will be resolved.

Thanks

Paul

I understand your interest in receiving Intuit emails, @lostdutchman.

Currently, we don't have any access to provide a complete list of all our mail server IP addresses so you can add them to your SPF record. QuickBooks Online (QBO) uses quickbooks@intuit@notification.com as the default email address when sending sales transactions such as invoices.

The articles my peers provided, namely, Receive important email messages from Intuit and Troubleshoot if customers aren't receiving emails from QuickBooks Online, contain all the details to resolve receiving Intuit email issues. Also, one of the factors I can see that this persists is when the inbox doesn't have enough space to cater email messages. That's why it goes directly to junk or spam folders. You'll want to clear your email inbox to free some storage space.

If it isn't applicable and the hurdle in receiving Intuit emails exists, I recommend contacting your mail service provider. One of their representatives can set up your emailing software to redirect Intuit QuickBooks emails to the correct email folders within their program.

You can also visit our Intuit Developers site since you've mentioned you wanted to see our full list of mail server IP addresses. From there, choose QuickBooks Online and select Ask a Question. Our developers or member can securely provide you with a list of mail server IP addresses.

Just in case you see unrecognizable emails that says from Intuit, please visit this article on how to determine and report them: Identify suspicious activity, phishing scams, and potential fraud.

Please let me know if you have other QuickBooks concerns. We're always here to assist you more. Thank you for dropping by, and keep safe always, Paul.

I think there's misunderstanding of the topic here. Your answer is for people who are not receiving emails from Intuit. 

What Intuit customers in many SPF related threads are trying to communicate to you is, they want to have invoices sent to appear they are from their private domain names but through Intuit. QB users have the the option to set this up and it appears many of your customers want and do this. The problem is, there needs to be clear instructions to help with authentication Intuit as an authorized sender, on their behalf. 

In order to allow a third party like QB to send email on your behalf, one would need to 1.) provide SMTP settings to QB (in which all of them appear to be doing without issue and, 2.) now this is the missing part of the equation, update the DNS on the private domain to authorize QB to send email on their behalf. 

This is precisely where the gap in QuickBooks' support becomes apparent. To complete the setup process, QuickBooks should ideally provide its business customers with a specific TXT/SPF record. This record would serve a similar function to what Google offers, authorizing QuickBooks to send emails from the user's private domain.

For instance, a typical SPF record provided by a service like Google includes a reference such as 'include:_spf.google.com'. This inclusion in the domain's DNS settings effectively delegates email sending authority to Google. Similarly, QuickBooks should provide a record like 'include:_spf.quickbooks.com' (this is just an example, not an actual record).

Including such a record would help QuickBooks users to seamlessly authenticate QuickBooks as an authorized email sender for their domain. This step is crucial for maintaining email deliverability and ensuring that invoices or communications sent through QuickBooks do not end up in the recipients' spam folders.

To assist your users better, I would recommend creating a detailed guide or providing specific instructions on how to set up these SPF/TXT records. This guidance would not only enhance user experience but also ensure that the functionality QuickBooks offers can be fully utilized without technical hindrances.

It's essential for a robust and user-friendly service like QuickBooks to consider these technical aspects, which significantly impact user operations and client communication. I hope this feedback is helpful and look forward to seeing improvements in this area.