How to get to next level help with a recurring issue?

Hi there, @DP1965. We appreciate you for raising your concern here. I understand that this has been challenging on your end. 

First, we want to learn more about the recurring issue you encountered to help you fix it. Would you mind sharing the error you encountered while exporting payroll to QBO? 

In the meantime, we recommend contacting our Live support. Their tools are equipped to pull up your account in a safe environment and review the root cause of the issue. You can follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?). Select Search.
3. Click Contact Us.
4. Enter your concern, then click Continue.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Please note that the QBO Payroll Core support is available from Monday to Friday, 6 AM to 6 PM PT. While QBO Premium, Elite - any time of the day, except for closed holidays: 4th of July, Thanksgiving Day, Christmas Day, and New Year's Day.

We'll also share these articles for future reference:

• Export your payroll data in QuickBooks.
• Export, import, and edit IIF files.
• Edit or change employee info in payroll.

For additional questions, leave a comment below. We'll be willing to lend a hand. Take care, and have a good day.

I have tried to answer your question three different time today and none of my messages went through.  Gives some kind of an error message.  This is ridiculous!

Nope.

Hello there, @TP1977.

I want to ensure you can export payroll in QuickBooks Online (QBO). Let's perform some troubleshooting steps to get this fixed.

There are times when the browser you're using has data issues, thus causing QuickBooks to act weirdly. To verify, let's log in to your QuickBooks Online (QBO) account using a private browser. To do so, press this shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I suggest switching to a different supported browser.

If the issue persists, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. They can also open an investigation ticket if other users are experiencing the same.

Just in case you want to run payroll reports to view useful info about your business and employees, you can check out this article for more guidance: Run payroll reports.

Come back to this post if you have other concerns or follow-up questions about managing payroll in QuickBooks. I'll be around to provide further assistance.