Just migrated my company emails from google workspace to Office 365.  Now I can not send invoices in quickbooks online.  I had no idea this would be a problem.  This is crazy.

This is not an acceptable situation.

This is not an acceptable situation in 2024. It was not acceptable in 2014!

Another standard template reply from QB, really poor! 

This thread is over 3 years old and still no product development especially as your competitors have the feature baked in the product.

When will a member of the Senior Leadership team start reading customers requests and actually act on them?

and yes I have completed a Feedback form, many times!!

from a very frustrated customer.

I’ve been fighting this crap for over a year. I’ve changed all the email addresses under the business, QuickBooks, merchant accounts, personal info… it still populates a Gmail email when sending invoices and estimates. It’s so frustrating. 

Just wanted to add my voice to the group. It's been 4 years since this original post and QBO still only allows Google integration. I've used the feedback option multiple times and I've even gone to the Customer Feedback for QBO website and found a post from 2019 about this issue. Here's the site for the suggestion someone previously made https://feedback.qbo.intuit.com/forums/591862-quickbooks-invoice-payments-portal/suggestions/3671434.... It looks like this is an option in QB Desktop but for whatever reason it's not capable in QBO, which I find it hard to believe that in 6 years technology hasn't advanced to the point where this can be a feature online.

I have customers who are not receiving the estimate/invoice emails because the QB/intuit notifications email gets caught in their company's spam filter. It's unrealistic for me to provide my customers with a walkthrough of how to add that email to safe sender's list or expect them to even do it if I do. So QB where are you actually listening to your customers, here or on the Customer Feedback site? Because it doesn't seem like it's either.

It's now 2025 and this feature request is at least 4 years old. I was searching around QB community for any updates and found the Customer Feedback site and there was a request for this feature back in 2019. Here's the site for anyone who wants to add their vote on that site https://feedback.qbo.intuit.com/forums/591862-quickbooks-invoice-payments-portal/suggestions/3671434.... 

Like @IT-IN-A-BOX stated, it's a security issue that someone could very easily pose as my business to send invoices. But also, we have had so many issues with customers not receiving our estimates and invoices consistently from the "[email address removed]" that I am now being required to go through the extra steps to generate estimates and invoices and then send them manually through my Outlook email. This is insane but it's more insane for me to tell our customers to just add the email to a safe sender's list repeatedly, I cannot do IT support for all our customers.

I've used the "Feedback" option within QBO and the Customer Feedback for QBO website so please don't tell me to leave my suggestion like you told @Cam-Int and the rest of us here. Seeing how there hasn't been any change, it feels like all we are doing is screaming into a void. --_(-_-)_--

Also, the other issue with having to send all invoices and estimates manually through Outlook means I cannot take advantage of the feature that shows whether or not the invoice has been sent, viewed, etc. I saw a message about marking the invoice as "Printed" but that does not appear in the status column when looking at my invoices.

Thanks for getting involved with this thread, t-bes.

To view invoice statuses in QuickBooks, you'll need to send them from within QuickBooks. If you're choosing to send them outside of QuickBooks, the platform won't be able to communicate invoice statuses to you.

You can learn more about tracking invoice statuses in our Track the status of invoices article.

To mark invoices with as Printed in QuickBooks, you'll need to turn on your Print later and Mark as printed option for them.

Here's how:
 

1. From the Invoices screen, find an invoice and open it.
2. Turn on its Print later option.
3. Save your changes.
4. Now when looking through your invoice list, you can filter by Delivery method and choose "Print later" to find invoices you need to print.
5. Once you've found one you want to mark as printed, open it and turn on your Mark as printed option.
6. Select Save and close.

The invoice should now show as printed.

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

Please don't hesitate to send a reply if there's any questions. Have a wonderful Tuesday!

If you are open to using a third party service for this, Do check out PayorCRM which can connect to most email servers to send invoice reminders