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hallfamchiro
Level 1

Magtek card reader

I have been using the Magtek card reader with the Intuit merchantcenter for years with no problem. Starting 2 weeks ago every card I swipe is being declined. If I key them in no problem. I tried 2 card readers on 3 different computers with the same result. I was sent a new Magtek which I knew wouldn't fix the problem and I was correct. When swiping all relevant info is populated into the proper fields, it just gets declined. And these declines do not show up in the history. I have spent 4 hours on the phone with intuit with no resolution. I do not want to use a reader connected to an app on my phone. What is the problem???

1 Comment 1
cody_a
Moderator

Magtek card reader

Hello @hallfamchiro
We understand how frustrating it is to have your swiped card transactions declined, especially after spending so much time trying to resolve it. We've escalated your issue to our Next Level Help team, who will carefully review your Community comments and support history. You can expect to hear from one of our experts within 1-2 business days with the next steps.

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