Auto Saving Credit Cards

You still have the option to manually tick the Save credit card for future use when adding a customer's credit card for your Sales Receipts and Payments in QuickBooks Online (QBO), Frank.

However, since it’s auto-saving on your end and you’re unable to manually tick the option to save the credit card for future use, I recommend clearing your browser’s cache to rule out the possibility of outdated or cached data causing this behavior. Alternatively, you can also use other supported browsers.

Here's a sample screenshot for reference:

If you have other questions, feel free to comment below.

Thank you but I'm using the desktop app of QBO not a browser.  And it's happening on all 3 sales computers, not just mine.  Thank you

Good morning, @Frank Diddit.

Thanks for reaching back out and letting us know that you're using the QuickBooks Online Desktop App. 

Let's try these troubleshooting steps to help resolve this issue of being able to manually save credit cards or not: 

Reset App Data: Click the Help menu, then Reset App Data.
Re-install: Uninstall and then re-install the app.

After that, go through the steps again to check / uncheck this box. If the problem persists, I recommend contacting our Customer Support Team for further assistance. 

Please keep us updated on how it goes. We want to ensure that you get this taken care of as soon as possible. Have great day!

Good morning, @Frank Diddit.

Thanks for reaching back out and letting us know that you're using the QuickBooks Online Desktop App. 

Let's try these troubleshooting steps to help resolve this issue of being able to manually save credit cards or not: 

Reset App Data: Click the Help menu, then Reset App Data.
Re-install: Uninstall and then re-install the app.

After that, go through the steps again to check / uncheck this box. If the problem persists, I recommend contacting our Customer Support Team for further assistance. 

Please keep us updated on how it goes. We want to ensure that you get this taken care of as soon as possible. Have great day!

I use Quickbooks online and I am having the same problem.  You used to have to manually click in save the card for future use and now it is automatically clicked and I have to remember to unclick it or it automatically saves the customers card. They don’t want it saved and neither do we. I followed the instructions for clearing out intuit cookies and data on google chrome and it didn’t change. It still auto saves every card. What can be done to stop/change this?