Quickbooks Checking - Who do we call about issues?

Hello there, Nicholas.
 

To ensure we provide you with the most accurate solution and relevant information, we would greatly appreciate a few additional details about your concern. This will help us better understand your situation and offer you the best possible solution.

Specifically, if you could specify the banking issue you encountered. Additionally, have you encountered an error? If possible, can you please provide a screenshot?
 

Please let us know through the reply button. We'd be more than happy to assist you, Nicholas. 

Hi, I haven't had issues yet, but if there are issues..who would one contact?

Thanks for getting back to us, @nicholaspmanagem.

Let me guide you on how to contact our support team if you ever have an issue regarding your new banking features with Green Dot Bank. 

To reach out to them, here's how:

1. Sign in with your QuickBooks Online company.
2. In the upper right corner, click on the Help icon.
3. Select Search, then click Contact Us.
4. Write your issue or concern and click Continue.
5. Choose a way to connect with them.

You can check out this helpful article if you need help reviewing your bank and credit card transactions: Categorize online bank transactions in QuickBooks Online.

Please don't hesitate to get back to us if you have an issue with your bank. The Community space will always be glad to assist you.

I’m having an issue adding my Intuit QuickBooks Checking Account Debit Card to Apple Pay and Wallet. When I attempt to complete the Card Verification process, I’m unable to receive the verification code.

Can someone assist me in resolving this issue?

Hello So Hum Wellness,

It looks like there is a duplicate post that my colleague, GenmarieM, has already addressed. You can review the resolution GenmarieM suggested by following this link: Receive a verification code from your QuickBooks Checking Account.

Should you still face any challenges with adding your QuickBooks checking account in debit card Apple Pay and wallet, please do not hesitate to visit our Community for more assistance. We are here to support you every step of the way.

I have pending transactions in my QB checking that should have dropped off weeks ago , the transactions were cancelled.

its over a grand ! 

It's not the experience we want you to have with your canceled pending transactions, Lswinery.

To determine why, I recommend contacting our Live Support team. They can securely access your account and check the transactions.

Here's how to reach out to them:

1. Navigate to the Help menu.
2. Click the Search option and type "contact support."
3. Choose the Contact Us tab at the bottom.
4. Enter the question, keyword, or topic you require assistance with.
5. Follow the prompts, then choose a way to connect with us: Have us call you or Chat with us.

For more detailed information about the support hours of our QBO Live Support Team, refer to this article: Get help with QuickBooks products and services.

Additionally, you can utilize this article to learn more about the timeline for receiving customer payments in your bank account after processing: Find out when QuickBooks Payments deposits customer payments.

Once the transactions are in, you can categorize and reconcile them to ensure that your data matches your bank and credit card statements.

If you have more questions regarding your pending transactions or any QuickBooks-related concerns, just hit the Reply button. We're here to assist you and provide the support you need.

IF THIS ANSWER doesn't tell you anything about their we freeze your account at $10K so you can't use anymore of your money that I entrusted QB with then I don't know what will. WORST BANK EVERY

Absolutely unbelievable that you freeze my account NOT on fraud but on spending cap. The foreigner didn't know it was July 4th when he told me that at 12:01 on July 4th the system would unfreeze it. Well not at 12:01 on July 5 either and the 24/7 support team of QB isn't open until 8am. I had to reschedule my flight, and move around my Monday sales calls for what I thought was going to be a fun 4th of July in San Diego turning into a nightmare from hell. UNFREEZE MY ACCOUNT PLEASE