Well folks, Intuit has a BIG problem on its hand with the new Quickbooks Desktop shipping module which is from ShipEngine.
After 3 hours of talking to multiple Intuit tech support, sales, and customer support representatives, it appears that their new shipping module CANNOT PRINT TO THE ZEBRA LABEL PRINTER as their current built-in Shipping Manager module can do.
Each time I tried to print a label in the new ShipEngine - after confirming I wanted the 4" x 6" thermal label - all I got was a PDF file and not an automatic print on the same Zebra printer I have been using for years with the current Ship Manager.
The last Intuit gentleman who tried to help even did a remote session and we tried different things to no avail.
While the last gentleman will talk to his supervisors and try to get this issue to the right people, he said I will have to install the Zebra printer driver as a Windows printer on my computer and then open each label PDF and choose that printer.
Wow. What a great fix!
If I am going to do all that, I might as well just ship using the FedEx desktop software which already works with the printer. I will lose the address scraping and pasting of tracking numbers if I do so but it will probably take less time.
Fingers crossed Intuit has this fixed by June 1st!
