I change the statement date for balance forward and save, it keeps defaulting back to the month before. How do I get the date to stay for the new transaction date?

We’re glad to hear that you love the Balance Forward feature, Splitmountain. Let’s work together to ensure your statement date is saved correctly for your transactions and that everything runs smoothly.

When you create a statement in QuickBooks Online (QBO), the system automatically sets the statement date to today’s date. However, if the statement date reverts to the previous month after saving, cached browser data could be causing this issue.

To resolve this, I recommend clearing your browser's cache to refresh it and eliminate any performance issues with QuickBooks. Please note that the provided hyperlink applies to global regions, but the process remains the same. You can also consider using an alternative browser to narrow down the situation.

Regarding selecting invoices to connect to the balance, QBO currently doesn't have this option. The system automatically includes all invoices, payments, and credits for the customer based on the specified date range when generating the statement.

However, you can verify which transactions are included after saving the statement. Here's how:

1. Navigate to Customer Hub and select Customer.
2. Choose your customer from the list.
3. Select the Statement menu.
4. Click on the statement to check the invoices and payments included.

Feel free to return to this thread if you have additional questions.

Hi, Anita.

I just wanted to follow up and see if the solution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist you further if needed.