Get 50% OFF QuickBooks for 3 months*

Buy now
United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.
AKIKO-KATO
Active Member
posted
yesterday
last updated ‎September 15, 2025 9:12 PM

How long should we wait for this case, when we are trying to upgrade to the new PayPal Connector in QBO?The status has been "Processing" for more than 4 days.

In "My integrations," the PayPal app only shows "Admin info" and "Pin to list" under the options menu. There's no "Disconnect" or "Settings" available. Audit Log does not record any activity related to the update. The status has remained "Processing" for over 4 days.

Reply Join the conversation
1 Comment 1
GianSeth_A
QuickBooks Team
QuickBooks Team
yesterday

How long should we wait for this case, when we are trying to upgrade to the new PayPal Connector in QBO?The status has been "Processing" for more than 4 days.

I hear you, and I can see why the upgrade status would be a worry, Akiko-Kato.

 

Since the status remains this way for more than four days and you can't manually disconnect the app, it indicates a technical issue that requires intervention from our Live support team.

 

Although I cannot provide a specific timeframe for a fix, contacting them directly is the only way to address this issue.

 

Here's how to reach them:

 

  1. Log in to your QuickBooks Online account.
  2. Click the Help (?) icon in the top-right corner.
  3. Type a short description of your issue, such as "PayPal connector upgrade."
  4. Choose the Contact Us option.
  5. Choose "Start a chat" or "Get a callback" to speak with a live agent.

 

Please know that you can always reach out to us anytime you need help.

Reply Join the conversation
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Featured
The Answer Room: Banking and Reconciliations in QuickBooks Online
If you're looking to streamline your financial management and take control ...
Read more
Introducing the QuickBooks Online AI Payroll Agent: Streamlining Employee Compensation
(view in My Videos) Payroll management can be a daunting and error-prone ta...
Read more
Introducing your QuickBooks Online AI Finance Agent: Revolutionizing Business Financial Strategy
(view in My Videos) In today's dynamic business landscape, effective financ...
Read more

Need to get in touch?

Contact us