How do you resolve the connection issues between QBO and Amazon Business?

Kristi-McBride · ‎September 04, 2025

MariaSoledadG

Experiencing connection issues between Amazon Business and QuickBooks Online (QBO) can arise due to several factors, including integration workflows, user account configurations, or external changes such as software updates. Have you previously connected both and are now encountering problems reconnecting them, Kristi?

If that's the case, I recommend contacting our support team to help you address and resolve connection issues. Here's how you can easily get in touch with them:

Go to the Help (?) icon.
Under the Search tab, type in Contact us.
Click Contact Us.
Select the Callback option.
Follow the prompts to talk to our representative.

If you encounter any other concerns or have questions when connecting Amazon Business to QBO, please don't hesitate to reach out to us. We're dedicated to providing you with the best experience so you can focus on what matters most, growing your business and achieving your goals.

Kristi-McBride

Thank you for your response. I have been in contact with support at both Intuit and Amazon. They have put me in a never ending circle between them both, so no resolution there. The app is connected to Amazon Business. I can see this from both the QBO side, as well as the Amazon side.

I have tried this on both a Mac and PC, following all steps provided by support, and still no luck! I feel this might need to visit the development team to identify the issue with this connection, as the support techs have not provided any guidance on what I can further try.

SIAB

@Kristi-McBride

Consider using the trial version of 3rd party paid connectors to isolate the problem.

Kristi-McBride

Any recommendations?

Kristi-McBride

Any recommendations?

cody_a

@Kristi-McBride We want to assure you that we're here to help with your Amazon Business app integration. We've brought your issue to the attention of our Next Level Help team, who will take a closer look.

They will review your Community comments and support history to get the full picture. You can expect to hear from one of our experts soon with the next steps.

SIAB

@Kristi-McBride

Try Synder. Any luck?

https://partnerstack.synder.com/quickbooks

Topics

Training

Community

Resources

How do you resolve the connection issues between QBO and Amazon Business?