do you ever get help from quickbook support? support is terrible

Any specific concern?

Hello there, @mauricioclassic.

I'm here to ensure we can meet your needs accordingly.

It's definitely not the experience we want you to have when reaching our support. I can see how inconvenient it will be if you can't achieve your goal upon calling for further assistance. Hence, you can visit this page to submit your comments and suggestions: How do I submit feedback?

On the other hand, can you tell us what specific issue you need help with? It would also be helpful if you could add further details about your concern to identify the most appropriate resolution.

Hope to hear from you again. We're always here to lend a hand.

How do i stop receiving copies of invoices? I dont want them to be marked as seen by myself by accidently opening them. I want to make sure that the "seen" status is only for the customer

Hello, @mauricioclassic! We appreciate you joining the thread. We'll share insights to help prevent QuickBooks Online (QBO) from sending you a copy of your invoices whenever you send them to your customers.

QuickBooks Online allows you to use the Email me a copy option to receive a copy of all emailed invoices. To avoid receiving a copy of the sent entries, uncheck the corresponding option in the Messages section. This way, changes will apply to your previous and future invoice transactions inside the program. We'll write down the steps to get you going:

1. Access your QuickBooks Online company.
2. Click the Gear icon at the upper right corner.
3. Choose Account and Settings.
4. Select the Sales tab and go to the Messages section.
5. Ensure to put uncheck or remove the checkmark on the Email me a copy at (email address) box.
6. Click Save and Done.

I recommend reading this article that will guide you in personalizing your form designs and adding the information that matters the most to your business: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Moreover, you can visit these articles to help you manage invoice payments, and track all transactions processed inside your QBO:

• Record invoice payments in QuickBooks Online.
• Run reports in QuickBooks Online.

We're open to helping you again if you need assistance with your QuickBooks-related queries or goals you'd like to achieve inside the program. Feel free to visit the Community space anytime. Have a great day ahead!

That option is already unchecked, that is why i don't know why I keep receiving invoices. 

Thanks for getting back with the Community, mauricioclassic.

Since you've confirmed your Email me a copy option is turned off already, but you're still receiving copies of invoices you email to customers, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any additional questions. Have a wonderful day!