I'm trying to set up bill pay. When I go to verify my checking account info, the drop down menu for "Select Account Type" doesn't work. Can I get help with fixing this?

Thank you for reaching out, Katy.
 

I’m more than happy to assist you with resolving the issue you’re experiencing while setting up Bill Pay.
 

To successfully set up and manage the Bill Pay feature, let’s first ensure that you’re logged into the account as the Primary Admin or Principal Owner, as this role holds the necessary permissions to complete the account setup. If someone else manages these permissions, I kindly recommend reaching out to them for support.
 

If you’ve confirmed that you’re the Primary Admin but are still encountering the issue, here are a few steps you can perform:
 

• Log out of the account and then log back in to refresh your session. Temporary glitches or hiccups can sometimes affect dropdown menus and other functionalities.
• Access Bill Pay using a different browser, such as Chrome, Firefox, Safari, or Edge. Alternatively, open your current browser in Incognito Mode, which can help bypass cached data or interfering browser extensions.

If the issue persists and the dropdown menu for “Select Account Type” continues not to work, I recommend getting in touch with our Live Support Team. They’ll be able to investigate this issue further and determine the root cause to ensure a resolution.

Please don’t hesitate to reach out again in the comments if you have additional questions, as we’re here to help.

Hi GlinetteC,

Thanks for your prompt reply.  I already tried the above recommendations unfortunately without any luck.  I even tried logging on through my partner's computer and still no luck.  Is there a way to get help from the Live Support Team today, or do I need to wait until Monday? Thanks!

@katy22 

Try opening your QBO account on any private/incognito browser. 

I've tried that already with no luck.  I've tried private/incognito browser, I've tried a different browser, I've tried logging in on my partner's computer on a different browser, I've fully logged out of quickbooks and rebooted my computer, I've cleared my cache and cookies, still no luck. 

You can use Melio as another option and get cashbacks.

https://quickbooks.intuit.com/learn-support/global/manage-suppliers-and-expenses/pay-bills-online/01...