I have to say, this is more proof at what an atrocity the customer service at QuickBooks is. It's hard to tell whether it's strictly incompetence or indifference, but regardless it's 100% ineffective. This has clearly been an on-going issue for years. Previous posts and subsequent replies show that investigations were allegedly open, the engineering "was working hard on this issue," andddddd the end. I've never called QuickBooks support and gotten any help. In fact, I've literally had to figure out my own resolutions, while on the phone with your teams, then walk them through the process. Pretty backwards. What I would suggest, is A) stop with the BS template responses B) take a second to do your jobs and actually read the concerns of your paying customers C) DO SOMETHING ABOUT IT.
This is clearly not a matter of troubleshooting. You have a problem with your software. Now go take a shred of pride in your work and yourself and do something about it rather blowing smoke.
