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Hlova-Roman
Level 1

Duplicate reconciliation reports & deleted deposits (−$2,800 difference)

My name is [full name removed], and I am contacting you regarding an issue with our July 2025 reconciliation. A few days ago, my colleague already reached out to you (Case ID: [removed]) about the July deposits in QuickBooks. After support made changes to those transactions, we now have three reconciliation reports for the same period (July 31, 2025) in History by Account: 08/27/2025 → Ending balance $11,506.48, Difference $0.00 08/01/2025 → Ending balance $11,506.48, Difference $0.00 08/01/2025 → Ending balance $11,506.48, Difference –$2,800.00 The –$2,800 report shows that two deposits were deleted/changed after reconciliation: $2,050 deposit from 07/10/2025 (Ref no. 1796100541) $750 deposit from 07/14/2025 (Ref no. 1796100541) Currently, both deposits exist in the Bank Register again, but they no longer appear as reconciled. Because of these changes, my reconciliation history for July is now inconsistent and confusing.

1 Comment 1
RheaMaeH
QuickBooks Team

Duplicate reconciliation reports & deleted deposits (−$2,800 difference)

Thank you for providing such detailed information, Hlova. You can undo the July 2025 reconciliation and reconcile it again to fix the issue with duplicate reports and ensure all transactions are consistent.

 

Please note that undoing a reconciliation requires manually unreconciling each transaction. Here’s how:

 

  1. Go to the Accounting menu and choose Chart of Accounts.
  2. Locate the affected account and click View Register.
    Screenshot 2025-08-30 213910.png
  3. Click the Filter icon and customize the Date to display only July 2025 transactions.
    Screenshot 2025-08-30 215220.png
  4. Review the check column. If the transaction is reconciled, you’ll see an R in the column.
  5. Select the transaction to expand the view.
  6. Keep clicking the box until it's blank. It removes the transaction from the reconciliation.
    Screenshot 2025-08-30 214049.png
  7. Click Save to confirm, then close the register.

 

However, if you want to undo the entire July 2025 reconciliation at once, you can consult your accountant. They have access to QuickBooks Online Accountant (QBOA), which allows them to undo reconciliations in bulk.

 

After unreconciling all the necessary transactions, you’ll need to redo the reconciliation process. Ensure to include the two deposits in question and verify that all transactions align with your July 2025 bank statement.

 

You can revisit this thread if you have additional questions.

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