Certain deposits are showing up as both deposit and debit. The debit does not exist in reality but I cannot remove it without removing the deposit. How can I fix this?

That does seem to fix the issue, as soon as I change the category it fixes the duplication. Thank you!

Hi there, Robert. 

I'm glad that my colleague was able to help you with your concern. 

I look forward to continuing to work together to deliver outstanding customer experiences.

I am having this same issue. I dont know how I should rename my catagory. 

All of mine are the same type of transaction. 

I have an advance deposit bank account 

when its time I transfer the funds to our checking account. 

so it is being transferred from one bank account 

to another bank account. 

So how can I just rename it? 

I recognize the deposit issue within your bank register page. I'll go over some details to help you fix it.

One of the possible causes why your deposit shows as a payment is if this is added directly to your bank and categorized as an expense or payment. In this case, you need to undo the transaction from your bank register.

Here's how:

1. Go to the Gear menu and click Chart Of Accounts.
2. Choose the bank account you want to un-reconcile and click the blue View Register hyperlink on that row.
3. Find and select the transaction you need to unreconciled.
4. Look in the column just to the right of the Deposit column. This column is the Reconciliation Status column.
5. To undo the reconciliation of this transaction, click the R (for reconciled) until the field is blank.
6. Click the green Save button.
7. Now find and select the transaction.
8. Click the blank or C (for Cleared) to R (Reconcile).
9. Click the green Save button.

Once this transaction is removed it will revert to the For Review tab. If you want to put this back again to your register, you can add it directly from the Bank Register.

Follow the instructions below:

1. At the very top of the list, select the Add journal entry, Add check, or Add deposit ▼ dropdown menu.
2. Select the type of transaction you want to add.
3. Fill out the fields to complete the transaction.
4. When you're done, select Save.

However, if you need to edit its category, click the specific transaction in the account register to expand the view and press the Edit button. Please refer to this page for the details steps: Find, review, and edit transactions in account registers in QuickBooks Online.

I'm adding these supporting articles that will help you manage your transactions under the Chart of Accounts:

• Manually add transactions to account registers in QuickBooks Online.
• How accounts are affected by debits and credits in QuickBooks Online.

If there's anything else I can help with regarding this topic; I'm still willing to lend a hand. Keep safe.