Business Checking "Pending" Transactions

I hear you, @gainesproductions. I want to ensure this matter is addressed timely.

I hear you and thank you for the confirmation you shared discussing how you manage to contact the company's support of the purchased item. I'm here to ensure you get the best help available so you're able to process this transaction.

Saying the amount has been taken out of your checking account yet the transaction is still pending, I'd recommend contacting our Merchant Services Team. A specialist online can pull up your account on file and determine why the such transaction is in pending status. Let me show you how.

1. Go to Help.
2. Select Contact Us.
3. Enter a few words describing how you wanted to accomplish your goal for today in the What can we help you with? field.
4. Click Continue.
5. Choose a channel where you wish to connect with our dedicated support.

I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Mondays-Fridays. Use this article to learn more: QuickBooks Payments Support.

Now to get everything you need to know about cash flow planners and envelopes, here's an article for reference: QuickBooks Checking Account - The FAQs.

I've got you covered if you have questions about your checking account in QuickBooks Payments. You can leave a comment below so that I can further assist you. Take care always!

Thank you for your response, but unfortunately, I have been in contact with QuickBooks "specialists" via online chat, and I keep getting passed on to someone else. Nobody is helping me to actually resolve this issue. Any help would be greatly appreciated!

Thank you for reaching out to us, @gainesproductions.

I understand how it feels to go around in circles. I'm here to get you pointed in the right direction to get more info about the pending transaction. Rest assured that your funds are just fine.

Occasionally after a declined transaction, it will take a few days to clear, at which time the pending funds will return to their available balance.

If you feel the funds have been pending for too long, you can contact the merchant or Green Dot Bank (who powers QuickBooks Checking). This way, you can get more information about the pending transaction. Here's the link on Green Dot's site: Why are pending transactions holding part of my balance.

Thanks again for letting us know. If you have any other concerns, please don't hesitate to drop a comment below.