Browser Memory Usage - Memory Leak

Getting this issue with your browser's memory leak resolved is our top priority, Mark. Let me assist you by providing troubleshooting steps and helping you send feedback about this experience to our developers.

The first thing we can do is to log in to your QBO account using a private window. Thus, there are times when too much historical data from the browser causes discrepancies that affect the view and performance of your QuickBooks.

To help us determine if this is a browser-related issue, feel free to use either of these keyboard shortcuts to open an incognito window, depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

If it works, you can return to your original browser and clear its cache, not the cookies, to start fresh. You can also try using another supported, up-to-date browser that is already installed to narrow down the results.

Moreover, this would be a great time to submit your feedback experience to our Product Development Team. They'll be able to review your insights regarding this matter. Here's how:

1. Click the Gear icon and choose Feedback.
2. Enter your feedback Suggestion.
3. Press Next.

Additionally, visit our Feedback forum page to see the recent updates in QuickBooks.
 

Drop by in this thread again if you have future concerns with handling memory usage QuickBooks Online. I'm here  to offer help.

Copy and paste reply is not the solution to the issue of a technical problem with the web sites programming lol.

:rolling_on_the_floor_laughing:

Did you expect anything else @Mark Armistead ?  :face_with_rolling_eyes:

@paul72 

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No :)

But........ it's their TOP priority!

A bit like the cursor on a new entry, or my current headbanger. Tabbing on Safari is totally broken.

One step forward, 3 back....

We are seeing the same issue, after half a day of use it's 2GB of RAM.

QuickBooks Online (QBO) follows a specific recommended system requirements in order to have a smooth and optimal performance, Bradley.

For Windows users, it is recommended to have Windows 10 installed, an Intel Core i5 processor (or an equivalent released in 2015 or later), and at least 4GB of RAM for optimal performance when using QuickBooks. However, the software can still function on systems with a minimum of 2GB of RAM and an Intel Core i3 processor.

To give you more details, I've added this article which outlines the operating systems requirements and recommended internet speeds necessary for using QuickBooks. While the article is tailored to the International version, the system requirements apply equally to the UK version: System Requirement for QuickBooks Online Products.

After you're able to familiarize what is needed and get everything to work, you may want to learn how to set up everything  and we've broken down the process for you. Check this out: Get Started with QuickBooks Online.

If you have any questions or need tips on managing your browser's memory or optimizing your setup, feel free to let me know.  We're always right here to help. Have a great day ahead of you.

Hi Maria,

The problem is that there is a memory leak.  As Quickbooks online is being used the memory consumed grows until the computer runs our of RAM and virtual memory.  Does it matter if we're using Chrome?  Do you suggest a different browser?