Can’t access any of my accounts. Do I need to delete the app and reinstall?

Hi there, j.reynolds840. Let's work together to address your issue.

To help you better, could you let me know if you saw any error messages when trying to access your accounts? This will help me understand the problem and find the right solution for you.

Also, if you’re unable to access your accounts, uninstalling and reinstalling the app can resolve the issue. However, before doing that, we recommend trying a few steps first:

1. Ensure your internet connection is stable and working properly.
2. Update the QuickBooks app to the latest version to ensure optimal functionality.
3. Clear the app’s cache to remove temporary files that could be causing the problem.
4. Restart your device and reopen the app.

If the issue persists after trying these steps, proceed with uninstalling and reinstalling the app. This will refresh the app and resolve any underlying discrepancy.

As an alternative, you can use the browser to log in to your account and complete the tasks you need while working on a solution for the app.

Visit this article for additional guidance on troubleshooting steps: Fix common issues in the QuickBooks mobile app.

If you have further questions, click the Reply button below.