We haven't received any reported issues regarding the Delivery error on email, sales-anything-c. I'm here to help you navigate the steps to resolve this, so you can send your sales forms seamlessly.
The error message usually happens when there are attachments in your sales or invoice that you want to send to a customer. To fix this, we need to look at the following details:
- Company and customer-facing email address
- Location's email address
- Invoice format
- Sales forms email option
- Adobe Acrobat or Reader settings
- Browser's PDF setting
First, let's check your company and customer email address. We need to ensure all fields are filled out, in the right format, and without any prefixes. Here’s how:
- In your company, navigate to the Gear icon and select Account and settings.
- Go to the Company tab on the left panel and select Contact info.
- From there, check your Company email and Customer-facing email. Use these examples as a reference on what format to use:
*Correct: mycompany@mycompany.com
*Incorrect: email:mycompany@mycompany.com
Next, continue running the solutions outlined in this article: Fix the Delivery Server Down error in QuickBooks Online. Proceed directly to the Check your location’s email address section and perform up to Check your browser’s PDF setting.
For tips in handle undelivered emails, refer to this article for detailed instructions: 3 solutions for when customers aren't receiving your emails.
In case you want to update the email address that appears on your sales forms for customers or change your outgoing email address, please refer to the links below for more insights:
Feel free to visit the Community again if you have other QuickBooks-related concerns or questions about managing accounting tasks. We're always ready to help you out.
