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We appreciate your proactive approach in performing all the recommended steps to resolve the issue, Xie.
To start, we recommend checking with your bank to see if there are any ongoing maintenance activities or system interruptions that might be causing the issue.
If your bank reports no issues, we suggest contacting our phone support team for further assistance, given that you have already performed troubleshooting. They have the tools and expertise to investigate the issue further and provide a solution.
To contact our phone support, please follow these steps:
- Go to the Help icon.
- Choose the Search tab.
- Click the Contact Us button and enter your concern.
- Select Continue.
You can check out this article to learn when to contact them: Get help with QuickBooks products and services.
In the meantime, you can manually upload transactions into QuickBooks Online to maintain your records.
If you have any further questions or require additional assistance, please add a comment below. We are here to help.