Always have to enter password after authenticating with passkey

I understand how frustrating it can be to be asked for a password when you're using a passkey intended to simplify and secure your account login process, Chris. Let me clarify why this issue occurred and assist you in resolving it to ensure a smooth sign-in experience using your passkey.

Passkeys eliminate the necessity of entering passwords or receiving one-time passcodes via text or email. However, if Two-Step Verification or 2-Factor Authentication (2FA) is enabled on your account, the system may still prompt you for a password. This behavior works as designed.

To bypass password prompts while using a passkey, I recommend disabling 2FA. Here's how to do it if you're using the same phone number linked to your account:

1. Sign in to your Intuit Account.
2. Select Sign in & security.
3. Select 2-step verification.
   
4. Turn off the Use 2-step verification switch.
5. Enter your account password, then select Continue.
6. A message reads that 2-step verification is now off. You’ll also receive an email confirming your security preference update.

If you're using a different phone number, kindly refer to this article and follow the detailed instructions provided: Turn off two-step verification.

Once you've disabled 2FA, sign in to your account using your passkey. You should no longer be required to enter your password when accessing your account.
 

I hope this clarifies why the system requested a password despite your use of a passkey. If you have further questions or need assistance, feel free to reply here. Our Community team is always here to help.