We can check with our live support team if there are other users having the same experience with CommBank, hello245.
They can take a look at our database for any other reports of similar issues and provide more specific information about this.
You also mentioned you did some troubleshooting steps to resolve the syncing issues with CommBank. Can you tell us if the bank account was ever disconnected or deleted during that process?
Please note that disconnecting a bank account in QuickBooks Self-Employed permanently deletes all of its transactions. This is likely the reason why you can no longer see the three years of banking records in your account.
Here's an article that provides details about this: Delete bank and transaction data in QuickBooks Self-Employed.
To help you retrieve the data and provide details about the syncing issues, I suggest reaching out to our live support agents. They can take a look at your account and provide steps on how to retrieve your data.
Here's how:
- Go to this link: https://quickbooks.intuit.com/learn-support/en-au/contact.
- Choose QuickBooks Self-Employed and provide a short description of your banking-related concern.
- Click Continue.
- Make sure all contact details are correct, then click Get a chat.
Don't hesitate to reply or post new inquiries if you need anything else.
