The expenses shouldn't behave this way, @oasisimaging. I can share some troubleshooting steps to deduct the entries from your gross profit accordingly.
You can start by reviewing the transactions recorded under your Expenses. It's the best place to spot unusual recordings that may affect the behavior. From there, double-check your entries and ensure they were recorded under the proper expense accounts or items.
- Run your report.
- Go to the Total Expenses section, then tap on the amount.
- Run through each entry, then modify the details if you need to.
If everything is correct, but the system calculates the same way as before, you can access your account through a private window to narrow down the result. The browser's cache can also contribute to the odd performance while working with QuickBooks Online (QBO). You can use either of these keyboard shortcuts for your convenience:
- Google Chrome: Press CTRL + Shift + N
- Safari: Press Command + Shift + N
- Mozilla Firefox: Press CTRL + Shift + P
If it works fine, switch back to your original browser, then clear its cache to start fresh.
You may get more help while running your financial reports in our system by reading this article: Customize reports in QuickBooks Online.
On top of that, you can also run through the resources from this site to manage your expenses efficiently: Enter and manage expenses in QuickBooks Online.
Please let me know if you have other questions regarding your financial records while using QuickBooks. I'm more than happy to assist you once more. Have a great day!
