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userannelittle778
Level 1

VAT reports are not reflecting actual transactions ignoring new rate settings etc. Is anyone out there having similar problems on the Irish version of QBooks?

 
1 Comment 1
JessT
Moderator

VAT reports are not reflecting actual transactions ignoring new rate settings etc. Is anyone out there having similar problems on the Irish version of QBooks?

Hi userannelittle778,

 

I only see your post about transactions and tax rates not reflected on VAT reports. Let's check to find out what causing this behavior.

 

We can do the browser troubleshooting steps to see if this is just caused by random browser issues. To start, please sign in to QBO using a private browser. This step disables the browser extensions and stops the cache from saving your browsing memory. A cache stores your browsing data. When it's full, you may experience random issues on the QuickBooks pages.

  • Google Chrome: Ctrl + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

If the figures are now correct, you can go back to your regular browser and clear its cache. If it's the same thing, please try other browsers to see if this only happens to the one you use or not.

 

Let me know how the steps work for you. I'm just a comment away should you need further assistance. Take care!