I can assist you in resolving the error message that you're encountering, wycliffe.
When cache builds up, it can affect the performance of your browsing activities. We can rectify this by performing some troubleshooting steps.
Let's access QuickBooks through an incognito window or private browser. This mode doesn't retain your browsing history, occasionally leading to software issues like encountering errors or missing options. You can use these shortcut keys as a reference:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
When it's now working, return to the regular browser and clear the cache. This removes any historical data resulting in unusual browser behaviors. Switching to a different supported browser can also fix the issue.
I'm sharing this article to help you personalise your report: Customise reports in QuickBooks Online.
Drop a comment below if you need further help with running reports or any other tasks in QuickBooks. I'm here to assist you and provide support.
