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jamal203_enterpr
Level 1
posted
‎August 05, 2023 02:53 AM
last updated ‎August 05, 2023 2:53 AM

Dates are not organized in a same format in a same ledger. What should I do ?

 
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1 Comment 1
Adrian_A
Moderator
Moderator
‎August 05, 2023 05:03 AM

Dates are not organized in a same format in a same ledger. What should I do ?

Hi jamal203,

 

Let's run some steps to isolate why the date format shows differently on the same ledger.

 

You may be experiencing some data issues. To isolate the root cause, let's access QuickBooks Online (QBO) using a private window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
  • Safari: Control + Option + P

 

If it works, you can go back to a regular browser and clear its cache. You can also use a different supported and up-to-date browser to narrow down the result.

 

I've also added this article as your guide in personalising reports:  Customise reports in QuickBooks Online.

 

Keep me posted if you have other concerns about pulling up financial reports.

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