Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Here are a few scenarios we can explore to determine why your running balance is incorrect, George.
Firstly, if the transactions extracted from the bank have been downloaded incorrectly, you'll need to manually exclude those transactions and re-import them using a CSV file. Make sure that the amounts are placed in the correct debit and credit columns, as QuickBooks simply receives your data.
You can consult this article to learn how to import your transactions: Manually upload transactions into QuickBooks Online.
Incorrectly categorized transactions can result in inaccurate balances. To resolve this, you'll need to undo the transactions and re-categorize them correctly.
Here's how:
You can also check out this article to learn more about reviewing transaction categories. Categorise online bank transactions in QuickBooks Online.
Please let us know if you require additional information regarding correcting your running balance in QBO. We'll be around to help.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here