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mss-quickbookacc
Level 1

I can't open transaction journal, everytime i tried to open it only loading..

I can't proceed to transaction journal, everytime i open it always show loading. what to do to fixed this
1 Comment 1
LeizylM
QuickBooks Team

I can't open transaction journal, everytime i tried to open it only loading..

Good day, mss-quickbookacc.

 

I'll make sure you can open transactional journals in QuickBooks Online.

 

Let's open a transaction journal using a private window. There are times when the browser is full of frequently-accessed page resources, thus causing a problem when running websites. 

 

You can use either of these shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

 

Moreover, you can also open the details from this link for additional resources when running and customizing reports: Run reports in QuickBooks Online.

 

Should you need any additional assistance while opening your transaction journal, you can leave a comment below. I'll be sure to get back to you.