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I want to make sure you're able to get this taken care of and sort out these bank statements so you can move forward, usersales2.
The bank statements should typically be available in QuickBooks Online's reconcile area around the time they're released by the bank.
Let's manually import your latest transactions from your financial institution. Also, sign in to your bank's website to check the issue if it might be on your bank's end.
Please follow these steps on how:
Step 1: Manually download your latest transactions
This way, it will update all your bank and credit card accounts. You'll get a notification once the update is done. The number of your transactions in the blue account tile will increase if your QuickBooks Online downloads new transactions.
Step 2: Check your bank's website
First, you'll have to get the URL from your QuickBooks Online account.
If you can sign in to your bank's website, follow these steps:
For the next steps, you can read this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.
After that, you can now begin comparing the transactions. For further guidance, refer to this article: Reconcile an account in QuickBooks Online.
Reach out to me in the comment section below if you have any other questions or concerns. I'll be here to help. Have a good one!
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