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usert-umair
Level 1
posted
‎May 23, 2021 04:30 AM
last updated ‎May 23, 2021 4:30 AM

Hi, I'm trying to run report called profit and loss by classes but it says, we are working on this, can you please fix this report ASAP, we need this report.

 
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1 Comment 1
RenjolynC
QuickBooks Team
QuickBooks Team
‎May 23, 2021 05:08 AM

Hi, I'm trying to run report called profit and loss by classes but it says, we are working on this, can you please fix this report ASAP, we need this report.

Hello, usert-umair.

 

I've checked our records and haven't seen any open cases regarding this report error. I also tried running the Profit and Loss by Class in my test file and was able to view the data.

 

Let's do some troubleshooting steps to help you resolve this issue. To start, open your QuickBooks Online account in an incognito or private browser. This mode will not save your browsing history and will also help isolate any web issues. 

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

Next, go to Reports on the left panel. If you're able to view the Profit and Loss by Class without the error, go back to your regular browser and clear its cache. Clearing cache fixes certain problems, like loading or formatting issues on sites. It also helps pages to load faster.

 

Finally, restart your browser to update the settings. 

 

You can also use a different supported browser.

 

To see other reports available in your subscription, you can read this article: Reports included in your QuickBooks Online subscription.

 

Please let me know how it goes after trying out the steps. I'm here to make sure this is resolved for you. Stay safe!

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