Dear, I invited my accountant into quick books but she failed to join and received the statement "There is an issue on our end. We are on it". Please help to rectify.

I'd be pleased to help you get past the error and rectify the issue, userbmallya.

When a browser stored a lot of caches, it could cause problems like unable to bring up the data or latency issue. As an initial step, have your accountant press the F5 key on their keyboard to refresh the page.

If your accountant doesn't still receive the statement, we can do some of the basic troubleshooting steps by accessing their account in a private window. Here's how:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Have your accountant join and access the statement from the private window. If it rectifies the issue, go back to your main browser and clear its cache to remove the portal's history. You may also try accessing your account using another supported browser.

However, if the issue persists, you can check out this write-up for other troubleshooting steps in resolving this issue: What to do if you can't accept client invites in QuickBooks Online Accountant. On the same link, you'll find an article on how to resend a new invitation to your accountant.

Let me know the result of this troubleshooting in the comment below. I need to make sure this is resolved and you're back to running your normal business processing. All the best!

Hi, userbmallya.

Hope you're doing great. I wanted to see how everything is going about the accountant's invitation you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!