I’m here to help so this Category dropdown will get available, @rferrer1.
Sometimes, the accumulated Internet data in your browser's cache gets corrupted. This may be the reason why the Category dropdown isn’t available when you're posting your bills. Let’s get this resolved by performing some troubleshooting steps.
First, try to open your QBO account using an incognito or private window for testing. You can use these shortcuts keys for quick navigation:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Once logged in, check out the dropdown. If it’s available, get back to your regular browser and clear its cache. This helps the browser to function efficiently. You can also use other supported browsers as an alternative.
I’ve added this reference for complete instructions on how to record payments towards bills: Enter bills and record bill payments in QuickBooks Online.
Let me know if you have additional questions or concerns with managing your bills. I’m here to help. Have a good one and always take care!
