Let's resolve the error you're having to open your Chart of Accounts (COA) and Profit and Loss (P/L) report, @annie331.
QuickBooks Online uses browser cache and cookies to run faster. There are times that this is causing the error when loading or opening your COA and P/L report.
You can clear your browser’s cache and cookies to fix them. But first, try using a private browser or an incognito window when trying to reconcile your account. If you no longer have the error, then you can clear the cache in the one that you're currently using if it works. Here’s how:
- For Chrome, press Ctrl + Shift + N.
- For Microsoft Edge or Firefox, press Ctrl + Shift + P.
- For Safari, hold down Command + Shift + N.
If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also try to open it using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.
Stay in touch if you need further assistance with your COA and P/L report. I’m always glad to help in any way I can. Take care and have a great rest of the day!
