Hello, rasulchaitly. I'm here to ensure you'll be able to open the Audit Log in your QuickBooks Online (QBO) account.
To access the audit log, you must sign in as an admin. If you don't see it, you must obtain authorization from your primary admin. However, if you're already the admin, let's go through some simple troubleshooting procedures to see if this is a browser-related issue. When the browser frequently accesses pages, the system occasionally exhibits odd behavior. Cache files in your browser that are corrupt could be the cause.
We can start by opening your QBO account using a different browser or a private window. You can use these shortcut keys to access a private window or an incognito:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Internet Explorer: press Ctrl + Shift + P.
- Safari: press Command + Shift + N
Once done, please try to open the Audit Log feature again. If it works fine, return to your regular browser and clear the cache to fix the unexpected behavior in the product. If not, use other supported web engines to learn what computer and browser are needed for the best experience when using QuickBooks.
Furthermore, here's an article to learn about the different options for user roles and access permissions: User roles and access rights in QuickBooks Online.
I'd be glad to know how it goes on your end after performing the shared steps. Feel free to leave a reply below if you require further assistance or have other questions. Have a nice day.
