Hi,
Welcome to QuickBooks Community!
Let's first try some browser troubleshooting steps to isolate the issue.
Please access your QuickBooks Online account through an incognito browser. Feel free to check below for the keyboard shortcuts based on the browser you're using.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Internet Explorer: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, it means that you need to clear your browser's cache to offload some data from your browser. This way, your browser would get optimized and we'll be able to permanently resolve the issue.
If it doesn't work, let's try using a different browser to create an expense.
I hope this helps!
