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OutdoorLivingHI
Level 1

User specific data differences

We just recently increased our desktop licenses from 4 to 5.  Whenever the 5th user logs on, the inventory data looks correct, until the Quick Report is run -- and then it shows a negative number.  This only happens for the 5th user, no one else's log-ins are affected.  Why would this be?

1 Comment 1
LeizylM
QuickBooks Team

User specific data differences

Hi there, OutdoorLivingHI. 

 

Let me lend a hand in correcting your corrupted user in QuickBooks Desktop.

 

When QuickBooks Desktop users encounter data damage, it could mean that QuickBooks was unable to read the data in the company file. You can add and delete users under the Users and Roles page.

 

Let me guide you how:

 

To remove a user:

 

  1. Go to Company at the top menu bar.
  2. Select Users.
  3. Click on Set up Users and Roles.
  4. Go to User List.
  5. To remove an old user, select the user's name and click Delete.
  6. Click Yes to continue.

To add a new user:

 

  1. Click New under the Users and Roles page.
  2. Select a username for the new user.
  3. Enter and confirm your password.
  4. Select roles for that specific user.
  5. Click OK.

 

Also, you may want to check this article about how to set up multi-user properly: Set up multi-user or network for QuickBooks Desktop.

 

For your reference, you may check out these articles for more information: 

 

 

That's it! Feel free to comment below if you need additional information or if I can be of further assistance. Take care and enjoy the rest of the week.