It’s always wise to be cautious with unsolicited communications, especially when they involve your financial software like QuickBooks Online (QBO), Jack. I'm here to assist you in verifying whether your QBO account is up-to-date.
To check, you can view your billing status to confirm if it's active and updating as it should. Here's how:
- Go to the Gear icon at the top of your QBO account.
- Choose Subscription and billing under the Your company column.
- Check if the status is Subscribed.
You can also review the audit log for any recent updates or changes to ensure nothing suspicious has occurred. Here's how to access the audit log:
- Go to the Gear icon at the top of your QBO account.
- Choose Audit log under the Tools column.
- Set User to All Users, Date Changed to This Year, and Events to All events.
Please be aware that Intuit will only contact you if you've requested a callback for a QuickBooks issue. We adhere to strict policies to protect your personal data. If you encounter suspicious activity, let's report it to our Security team to prevent future incidents:
To report suspicious activity:
- Go to our Privacy and Security page.
- Look for either the or Report technical support scams section.
- Click the Report tech support scams button.
For future reference, bookmark these articles to identify official Intuit communications:
We're committed to providing the support you need to keep everything running seamlessly, especially in managing your QuickBooks Online account. If questions arise or you need help navigating your account, just reply to this thread. We're only a message away to help you every step of the way.
